Terms & Conditions

Metropolitan Tea is a wholesale supplier only with a large network of accounts throughout North and Central Ameria, including Internet retailers. Our account base is growing in Europe and other parts of the world too.

Looking for a retailer? Click here and we’ll help you find one.

Placing a WHOLESALE order
To ensure timely order processing for our new customers, all first orders are by VISA®, MasterCard® or COD.
  • On approval of your credit application, terms and credit limits may be given for subsequent orders.

Access our new customer page here


FOB Toronto (Canada) – All orders processed in Canadian Dollars.
FOB Buffalo (USA) – All orders processed in US Dollars
FOB Feltham (UK) – All orders processed in GBP (Pounds Sterling) or Euros depending on client requirements.

Minimum Orders
While we have no minimum orders, all products are sold in bulk or by standard case pack quantities. Minimum freight charges also apply.

Freight Charges
Standard shipping is by “ground-parcel” couriers. All freight charges are prepaid by Metropolitan Tea and charged to your invoice.
  • Free shipping on orders after an annual preset amount has been reached.

United States:
Ground shipping to all lower 48 States. Estimated cost:
  • East of the Mississippi: 6.5% of order total
  • West of the Mississippi: 8% of order total

Coast to coast ground shipping
  • estimated cost: 5%-8% of order total depending on shipment size, weight and destination

Mexico, Caribbean, Hawaii & Alaska:
  • Ground courier to designated freight collection point in lower 48 States (USA), or 10 provinces (Canada)

Insurance charges are included in the freight charge as it appears on your invoice.

Shortages & Damages
Any shortages or damage to your order must be reported within 3 days of its arrival.

IMPORTANT: Tea is a food item. Due to recent regulatory changes, it cannot be returned once shipped.

Non-tea items such as teapots, infusers, etc. may be returned but are subject to a 25% re-stocking free. All returns must be pre-authorized by Metropolitan Tea Company.

Become a Metropolitan Tea Customer

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